Need to port out from Proximus

H
I tried to order the Apple iPhone 8+ on the website. It doesn't allow me to add smartphone subscription to my existing no. I need to take a new no. I think this is not acceptable and would prefer to port out of Proximus. Can someone suggest how can this be done?

3 commentaires

T
Badge +4
les condition sont pourtant clair. si vous voulez avoir votre iphone, il faudra (sans doute) vous rendre en boutique.

si il n'y a aucune offre réserver aux nouveau client comment voulez-vous attirez les chaland?
Les intellectuels résolvent les problèmes, les génies les évitent. (Albert Einstein) "La connaissance s'accroit quand on la partage" - Socrate
M_016F
Niveau d'utilisateur 7
Badge +4
Fyi:
https://www.proximus.be/en/id_cr_apple-iphone-8-plus-64gb-silver/personal/products/equipment/shop/apple-iphone-8-plus-64gb-silver.html
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it can be combined with your current subscription/phonenumber if you don't already have a combined mobile Phone & subscription offer, but customer care agents do have to combine your request with your current phone number (0800 55800)

In case you really want to port out you do have to contact another network operator who will take care of it
Conseil 1:Indiquez dans votre forum login profile votre n° client et n° tél (utilisez un champ libre p.ex. ticket pour toute info spécifique/privé au problème), info uniquement visible par les collaborateurs Proximus // Conseil 2: Consultez les FAQ https://www.proximus.be/support/fr/id_zwpr_support/particuliers/support.html
A
Niveau d'utilisateur 4
Badge +2
Dear hjhaveri,

First of all, thank you for giving interest on our company and our services. Could you send me your mobile number through the link at the bottom :

https://fr.forum.proximus.be/inbox/conversation?with=51675


Kind Regards,

Abdellah

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