Question

impossible de répondre a la demande de Red Devils Proximus promotion 17-0227


Bonjour,

Suite a un mauvais code EMEI envoyé pour l'action red devil de proximus (remboursement du samsung galaxy S8, soit 199 euros), Proximus me demande d'envoyer les bons codes à l'adresse thereddevilshavewon@proximus.com

Cela fait deux jours que j'essaye de les envoyer mais je reçois en réponse que la boite mail est saturée. dès lors, que faire ?

Bien à vous,
Florimont Famerée

PS: voici le message reçus en retour :

Delivery has failed to these recipients or groups:
thereddevilshavewon@proximus.com (thereddevilshavewon@proximus.com)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.





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thereddevilshavewon@proximus.com
#554-5.2.2 mailbox full 554 5.2.2 STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message Cannot open mailbox /o=BelgacomGroup/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=A04080/cn=Microsoft System Attendant. 16.55847:C2000000, 17.43559:0000000060010000000000000000000000000000, 255.23226:00000000, 255.27962:FE000000, 255.17082:DD040000, 0.26937:00000000, 4.21921:DD040000, 255.27962:FA000000, 255.1494:00000000, 255.26426:FE000000, 0.22086:B0842280, 0.25876:0F010480, 4.7588:0F010480, 0.25840:0F010480, 4.6564:0F010480, 0.22086:B0842380, 0.56333:0F010480, 4.6372:05000780, 0.24916:0F010480, 4.6276:05000780, 4.23921:EC030000, 6.21970:0F01048040000C680F010480, 4.23921:EC030000, 6.21970:0F01048000806F67B0842580, 4.24305:0F010480, 4.5721:DD040000, 4.6489:DD040000, 0.34743:B0842680, 4.2199:DD040000, 0.56415:0F010480, 4.48223:DD040000, 4.17097:DD040000, 4.8620:DD040000, 255.1750:00000000, 0.26849:00000000, 255.21817:DD040000, 0.26297:2D000000, 4.16585:DD040000, 0.32441:13800000, 4.1706:DD040000, 0.24761:00000000, 4.20665:DD040000, 0.25785:00000000, 4.29881:DD040000 ##
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Subject: Red Devils Proximus promotion 17-0227
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5 commentaires

Pareil et ni le shop ni le 0800 ne savent quoi faire...
Badge +4
certains contributeur néerlandophone ont eu plus de chance.
https://nl.forum.proximus.be/aanbiedingen-promoties-4/actie-samsung-s8-rode-duivels-39201
Tellement plus de chance qu'ils attendent toujours une réponse de l'équipe Proximus ou qu'on a dit que leur smartphone n'a pas été acheté dans un magasin Proximus officiel. 😄
Niveau d'utilisateur 6
Badge +1
A croire qu'ils sont tous en congé ....
Niveau d'utilisateur 7
Badge +3
Bonjour à tous,

Il y a une seconde adresse mail sur laquelle il est possible d'envoyer les informations manquantes. Il s'agit de :

samsung@consumercare.info.

Je vous souhaite un bon après-midi,

Isabelle.

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