By the end of January I moved to another flat in the same building and, as the procedure, I made a Move Request thrrought your website to fix an appointment.
The first one available was for the 15th February= nobody came at my place, so as I was all the day working from home for this reason using my other-carrier mobile datas, I almost ran out of data traffic so I plugged in the Proximus modem in my flat and everything was working fine.
I called the support and another appointment had been fixed on Saturday 18th Febr and a technician came, but he found out that there was something not matching the fiber configuration on your side.
He managed to internally modify something and it seemed to work, but 15 min after he left, he called me telling that unfortunately that fixed wasn't appropriately made and my internet connection was deactivated.
I had to make another appointment (why by myself !?) to sort it out with another kind of technician because of something technically specific.
The same saturday I called your Customer Service asking for a new appointment and the person told me that he fixed a new one on the Tuesday, 21.
Tuesday 21st Febr came, and as I had received any call I checked out on the website that there WAS NO APPOINTMENT FIXED !
I called the support again, and a lady said that she fixed another appointment for the same afternoon.
On your website I saw magically a new appointment showing up.... but for the 23rd Febr and not for the 21st February afternoon, as she mentioned me.
I called one more time to BE SURE that appointment was planned for that afternoon and not for the 23rd. A guy CONFIRMED ME that was for that afternoon.
NOBODY CAME, FOR THE SECON TIME.
Now, today is the 23rd February, the date of the 3rd appointment: nobody came, AGAIN.
I called the support and they told me that they need another appointment. THAT IS CRAZY !
Enough is enough, and this is the worst ever customer experience you can provide, under the all point of view, with a complete lack of commitment into such a bad management on the technical request received.
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