Costumer service

2 weeks ago, somebody from proximus called me for my bill which is already due. I ask for extension and she gave me a payment plan which i thought was so nice of her. 2 days ago, they cut my line because I didn't pay? Telling a different story that they cannot give me a payment plan because it is only 86€ something. Why tell me now? I have to pay for reconnection because somebody from proximus is not doing their job? I paid last night, and I am quite sure you receive the payments already but you keep telling me it is not in the system yet?! Everytime I call, it is a different story. Come on Proximus, do something! At least reconnect our line, it's the least you can do. I have been a client since belgacom days. Is this the way you value your costumer?