Delivery Not Done : Order made via WebShop

Hi, 

I am already a proximus customer and wanted to add a new subscription with phone. I tried it with a store in mechelen and they told me that its not possible as I have not paid my bills on time(although i have direct debit enabled for my account). I took to call center to fix it and they said, its some mistake on their part and they will take 48 hours to rectify the mistake. I made an order after 48 hours for S22 Ultra 128GB with Mobilus M. 

While making the order, I came across a 5 year old address and the call center guy told me  to complete the order and they will correct the address. 

I did it making a payment of 149 Euros and chose a delivery date 4 days later so that all goes well with delivery. I followed up after 2 days of order to check if all is in place for delivery and call center confirmed that all is well, you would get order on time. 

when i got BPOST notification it was for a 5 year old address where I no longer live. I called again call center and they told me to contact BPost. BPost again told me to go back to Proximus as address is wrong in their system. I kept on shuttling for 2 days and then proximus contact center said, that old order is cancelled and we have a new order that would be delivered the next day. 

I again followed up the next day and after 2-3 calls they confessed there is no order and I have to re-order the phone again. 

THIS IS TOTALLY NOT ACCEPTABLE. Being such a big company like Proximus, such act are not expected. You cannot treat a customer like this.  the order was made on 12th March and till date I have not received my shipment or any confirmation even on making payment and doing a followup 3 times a day.

Order Number: R0000003*********5-2

Customer Number : 6******5

I wish issue is taken up in the right forum and addressed on priority to affirm my belief that it was a one-off issue and I continue to be a loyal customer of proximus.

Thanks

N