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Commentaires publiés par josemariagarciaduro

26 Commentaires

Sujets récents

Oldest first

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Just got on the phone again with technical support, upgrade is to happen on 20th June, Let's see if it really happens...

josemariagarciaduroHabitué

demandé à Archives 2010-2017

Technician did nothing (didn't come) on a proposed appointment

Salut, Apparemment, maintenant, je peux obtenir 93 Mbps dans mon adresse [img]22c4f6d0-52ea-460c-8148-233b7729c97b.png[/img] Je suis encore sur ADSL2 + avec une vitesse de 5 Mbps Puis-je changer ma connexion à VDSL2 s'il vous plaît? Merci

josemariagarciaduroHabitué

demandé à Archives 2010-2017

Technician did nothing (didn't come) on a proposed appointment

Hope someone from Proximus reads the topic

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

[img]bb2e91af-61d5-4c48-a64d-f912f468e812.png[/img]

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Customer number is 615922799 I will write it here as normally I never get an answer when using private messages :D

josemariagarciaduroHabitué

demandé à Archives 2010-2017

Technician did nothing (didn't come) on a proposed appointment

Hi, Apparently now I can get 93 Mbps in my address [img]ab5f0319-4899-4251-bc20-9126e0c9c8f5.png[/img] How can I ask for the migration to VDSL2?

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Well the problem here is I see the change is available, I got the confirmation that it was possible, they made me move to a more expensive contract and in the end they lowered down my speed. I feel I am wasting time

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Ok, just got a call from customer support, it is impossible to go over 5 Mbps while next door with proximus is getting 16 Mbps Case closed, checking alternatives at the moment to proximus

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Quick update, I just asked around in my building, the apartment next door, is also on Proximus and they are getting 16 Mbps. Hope you understand my complete disappointment now!!

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Hi again, I will make a resume of my case as I am quite fed up with this: In December I moved to my new location and got my proximus line moved, resulting into 7.5 Mbps download in ADSL It was supposed that on February, and later on in April the line will be upgraded to VDSL2, When I finally got the message on myproximus webpage that an upgrade was possible on my line, I called the customer department and requested the upgrade. After two more calls, customer support made me migrate from internet comfort to maxi because they claimed that it was needed for the upgraded, fair enough, I took the change. Again on 10th May, I called again and the request to upgrade to VDSL2 was set in the system, the techinician assured me the connection in my ROP was possible (there were other people connected on VDSL2 on the same ROP). I just called again today (two times), and the technician assured me that my line has been upgraded to ADSL2+?? and that VDSL upgrade is n

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Well, as usual I expect no answer on this

josemariagarciaduroHabitué

posté à Archives 2010-2017

Slow connection - Tired of Proximus

Une réponse à ce sujet?

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VSDL2 coverage on Rue Flandre, Brussels

Any update on this? I contacted the customer support, they assured me the swap to vsdsl2 was going to be done asap, Is it done? I see now the test results are worse than before!

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VSDL2 coverage on Rue Flandre, Brussels

Hi, I made the test on my customer page and it seems the upgrade to VSDL2 is possible, can I request the upgrade as soon as possible? [img]d1532909-cd4a-4432-a22d-ccbb7021a496.png[/img] Waiting since December for it, Regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VSDL2 coverage on Rue Flandre, Brussels

Hi, If I check the speed here: https://www.proximus.be/fr/id_cr_intspeedt/particuliers/produits/r-orphans/vitesse-connexion-internet.html#/input It already shows 15 Mbps download, if the work is on hold, why the speed test returns a wrong value? [img]8fee44cd-592c-4933-ac24-907ba0d96cf9.png[/img] Regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VSDL2 coverage on Rue Flandre, Brussels

Hi, Any info here? Thanks

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Good afternoon, I have seen some works on close streets (rue de Flandre first numbers, also Rue Dansaert...) in the street cabinets, is there any news about the status of my inquiry? Thanks Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Hi, I was asking here about vsdl2,not fiber. I understand fiber works can take many time as they are civil works in the area. I has vsdl2 previously in rue st catherine that is not further than 600 metres from my new address. It is not acceptable that some people we are paying for a 70 mbps connection plus hd channels on tv and getting 5 mbps and SD channels. I will start looking for alternatives to proximus Regards Jose maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Hi Nicolas, Any update on this? Thanks

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Hi Nicolas, Any update on this? Regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Thanks Nicolas for your fast response. Best regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Hi Nicholas, Proximus answered me that deployment has shifted to April or probably later, can you confirm his point? I see totally unacceptable that you assured me the migration was going to be 4th February and now I got a totally different (and probably false) date. Can you comment on this? Regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Hi Nicolas, I filled the technical request 5 days ago (reference 29212550) and still no answer from Proximus about it, could someone check internally if my complain is being handled in customer support? Thanks and best regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Thanks Nicolas, I will contact Proximus next Monday 6th February to check if everything went well and activation is ready Regards, Jose Maria

josemariagarciaduroHabitué

demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Thanks Nicolas, I will wait then until first week of February 2017, will this change of technology be done automatically or will I need to request it to Proximus? Best regards, Jose Maria

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