Sujets commencés par josemariagarciaduro

6 Sujets

J
josemariagarciaduroHabitué
posté à Archives 2010-2017

URGENT - Mettre à niveau vers VDSL2

Bonjour, Le 20 juin c'etait censé de faire la mise à niveau vers VDSL2 mais ma ligne est toujours sur ADSL2. Pourriez vous faire s'il vous plait le changement d'urgence? Il prend toujours des mois pour un changement simple dans ma ligne. Merci

1
T
il y a 6 ans
J
josemariagarciaduroHabitué
posté à Archives 2010-2017

Slow connection - Tired of Proximus

Hi, My line was going to be upgraded to VSDL2 on Monday, I needed to switch to Internet Maxi to be able to get the upgrade. Today, I see the upgrade is not done and my speed has decreased to 5 Mbps from 7.5 Mbps Can someone from the technical department please solve the issue? How can I contact them via this forum? Thanks

17
T
il y a 6 ans
J
josemariagarciaduroHabitué
demandé à Archives 2010-2017

Technician did nothing (didn't come) on a proposed appointment

Short history: December 2016 - Moved to new apartment, moved Proximus Internet connection, speed on ADSL 7.5 / 0.4 Mbps Technician assured me VDSL2 technology will be in my street (Rue de Flandre, Brussels) in a few weeks. Checked with Proximus, VDSL2 should be available February 2017 February 2017 - VDSL2 available April 2017 April 2017 - No news May 2017 - I get a message on my proximus that VDSL2 is available, I asked for the change Change scheduled, never done I call again, it seems you need to pay more (move to Internet Maxi) to get VDSL2, ok, changed it to Maxi (50 euro/month) Call again, changed not executed, VDSL2 is now not available, Internet is changed to Maxi, speed dropped to 5/0.4 Mbps!! So for 10 euros MORE per month you get 33% LESS SPEED - June 2017: checked again with Proximus via my employer, got a technician appointment for 9th June (maybe he can change my pair at home to another one connected to a decent ROP cabinet???

6
J
il y a 6 ans
J
josemariagarciaduroHabitué
demandé à Archives 2010-2017

VSDL2 coverage on Rue Flandre, Brussels

Hi, I have retested the speed test on my address and I see a max theoretical speed of 15 Mbps while I get around 6 Mbps. How can I order the migration to VSDL2? I am still running on ADSL technology Regards, Jose Maria

7
Proximus.e II
il y a 6 ans
J
josemariagarciaduroHabitué
demandé à Archives 2010-2017

VDSL2 Coverage in Brussels capital by December 2016 (rue de Flandre 181)

Good morning, I am a belgacom user since 4.5 years ago, I recently moved to Rue de Flandre 181 on Brussels 1000 postcode, after the movement, my overall connection speed has drop to 5 mbps, disabling any HD content, and making internet browsing very unsatisfactory. I know the low speed is coming from the fact that my line now is under a simple ADSL connection and not vectored DSL 2 (VSDL2), after the installation, the technician assured me the DSL distribution cabinet serving my address was going to be upgraded to VSDSL2 end of 2016, so it will be ready to migrate my connection to VSDL2 on January. Please, could you specify how true / realistic this estimation is? I would wait 1 month for the VSDL2 connection if someone from Belgacom can guarantee me it will be really on my streey by January 2017... if not I will start looking for alternate ISP. Thanks in advance and best regards,

25
J
il y a 7 ans
J
josemariagarciaduroHabitué
demandé à Archives 2010-2017

Cancel fixed telephone line and maintain TV + Internet?

Hi, I have actually an internet + TV + phone connection, I am charged 22 euros per month for the phone alone, is it possible to cancel the phone and keep the TV+Internet connection? Regards

1
J
il y a 7 ans

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