Sujets commencés par JFonseca

2 Sujets

J
JFonsecaNouveau
demandé à Archives 2018

Controlling mobile costs of kids

Hi, I gave 1 mobile number (Pay&Go) for each of my 2 kids and I would like to have an easy way to control their usage. Can I add their numbers to MyProximus account? How? Or should I do it in some other way? They don't have a "normal" phone, so they can't call #121# or install the MyProximus app. The ideal way is through my laptop. Thanks, Joaquim

1
A
il y a 6 ans
J
JFonsecaNouveau
demandé à Archives 2010-2017

Over charging!!!

I have subscribed Netflix through Proximus. I was supposed to have Netflix as a TV bonus during 6 months, so I didn't enjoy the 1 month free bonus which Netflix offers to new clients. And now Proximus has started to charge me for Netflix, and charged me since the beginning. So, instead of paying 48€/month for 6 months, as agreed when the contract was signed, and as it was charged in the first invoice, Proximus wants me to pay extra the 9,99€ Netflix fee! I want to know what do I need to do to cancel my Netflix subscription. I want to keep the access until the end of this period, but I don't want to start a new period. And I will search soon for a new TV and internet provider. Is there any official institution where I can file a formal complaint about a situation like this?

3
fermateuler
il y a 6 ans

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