I have a business account with Proximus (i buy a lot of services). I have moved my other business account to Proximus (0*********6) and i am a very high ARPU customer. I have been trying to understand how long it is going to take to port my number (0*********6) from Orange to Proximus and i am now holding on a call listening to music for 1 hour 31 minutes and counting. If this is the kind of customer service i am signing up for, i wonder if i have made a wrong choice about moving my business to Proximus.
The port request was raised on the 27th May and i have no idea how long it is going to take. I called orange and they told me i have to call proximus as the requesting (or the porting in) operator and i have been unable to reach anyone at proximus.
I have now spent a lot of time trying to reach Proximus by phone or email and find this customer service APPALLING
I hope someone calls me back.
Nitin Karmarkar (c / o Paradigm)
0*********6