Dear All, I hope you are all safe, healthy and in good spirits.
Here is my issue:
My iPhone is broken and I tried to buy one from the Proximus shop by changing my subscription to an upgraded one.
After a lot of tries and a long telephone call with the company’s Helpdesk, we came to the conclusion that the system does not except my special Belgian ID (I’m a diplomat) and cannot access my data since Proximus has only access to my municipality’s data and not of the Foreign Ministry where the special IDs are registered.
As a result I cannot buy a new smart phone…..I’m really hopeless and really disappointed by Proximus.
Any suggestion ?