Question

Telephone not working already 4 days


My mobile phone 0*** only has Appels d'ugrgence already 4 days.
Tried asking Proximus to call me on that number - no reaction. I sent few complaints
reference: 37439296 , reference: 37453108 nothing. I tried talking to your bot on Facebook did not help me, that one needs a lot of work, you wasted money on that front, scrap it and hire a person.
Your sales personel do good job but your support personel do lousy job.
Fix my telephone or I will change the provider, what you do right now is really bad service.
Thanks for taking a look at this, Daniel

4 commentaires

Niveau d'utilisateur 4
Badge +2
Hi Daniel,

Did you already restart your device ? Also did you try your simcard in another device ?

Aurélien
restarted - same, tried different phone - same , it gotta be the line itself?
Can you check please or forward it to whoever might be responisble?
Much obliged Daniel T.
Niveau d'utilisateur 4
Badge +2
If it doesn't work with another device, it means the sim card is defect. In this case you can change it for free in a proximus shop 😉

Aurélien
Niveau d'utilisateur 5
Badge +1
Edited personal data out