I had recently taken a Familius subscription and found out that I will not be needing the tv and telephone line. Hence as indicated in the website, I had called up customer care and went to a proximus shop to cancel the subscription but to had my Internet alone. My familius subscription and the internet that i have are billed for the same invoice amount so there is no loss for Proximus. However I was provided with confusing answers in the customer care call and in the shop even after informing multiple time I want my internet, they had quietly(without informing me) ceased all products on my account.
Customer number - 620319338
I feel being cheated and conned by both the proximus support team via call or by the proximus shop in Woluwe shopping mall as i had repeatedly indicated that I need to have my Internet connection still active.
Customer care call - Informs me that it is possible to have remove both the tv & telephone line and leave internet active but I will need to pay the installation fee. I said okay.
Proximus shop - Informs me that its only possible to remove one product from the category and they will not remove both. After the call with customer care , I indicated to them that I have been told its possible , so they obliged to cancel the other services and leave internet active but have quietly cancelled all the active services.
Now I want to have my internet connection alone active. Since all the calls to customer care are recorded, I want the calls that I had made from my number - +32493 401 996 to be retrieved and replayed to understand the explanation that was given, as It was more to CONFUSE and TRICK in to taking something that I did not want to.
Let me know what needs to be done to continue my internet connection and why are your representatives either misinformed or trying to give wrong information to the customer? Were the products ceased because you don't care if the customer stays or leaves?
A completely frustrated & tired customer