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Short history:



December 2016 -



Moved to new apartment, moved Proximus Internet connection, speed on ADSL 7.5 / 0.4 Mbps

Technician assured me VDSL2 technology will be in my street (Rue de Flandre, Brussels) in a few weeks.

Checked with Proximus, VDSL2 should be available February 2017



February 2017 - VDSL2 available April 2017



April 2017 - No news



May 2017 - I get a message on my proximus that VDSL2 is available, I asked for the change

Change scheduled, never done

I call again, it seems you need to pay more (move to Internet Maxi) to get VDSL2, ok, changed it to Maxi (50 euro/month)

Call again, changed not executed, VDSL2 is now not available, Internet is changed to Maxi, speed dropped to 5/0.4 Mbps!!



So for 10 euros MORE per month you get 33% LESS SPEED



- June 2017: checked again with Proximus via my employer, got a technician appointment for 9th June (maybe he can change my pair at home to another one connected to a decent ROP cabinet???)



Technician called, nothing can be done, he is not coming, no solution, very unpolite and rude on the phone....



CAN I AT LEAST GET BACK THE PROFILE TO 7.5 MBPS?



Expecting an urgent answer
Hoï Jose !

I think you lost your previous post about this issue. No big deal.

So for 10 euros MORE per month you get 33% LESS SPEEDI think you are fighting against red tapes here.
Hi,



Apparently now I can get 93 Mbps in my address







How can I ask for the migration to VDSL2?
If DanielV passed by here, he could do the necessary, otherwise it must be done via technical service.
Hope someone from Proximus reads the topic
Jose, wouldn't it be possible for you to go to Proximus shop with someone who can translate ?

Depending on your location, I could help you. MP me for details.
Salut,



Apparemment, maintenant, je peux obtenir 93 Mbps dans mon adresse







Je suis encore sur ADSL2 + avec une vitesse de 5 Mbps



Puis-je changer ma connexion à VDSL2 s'il vous plaît?



Merci

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