I am a belgacom user since 4.5 years ago, I recently moved to Rue de Flandre 181 on Brussels 1000 postcode, after the movement, my overall connection speed has drop to 5 mbps, disabling any HD content, and making internet browsing very unsatisfactory.
I know the low speed is coming from the fact that my line now is under a simple ADSL connection and not vectored DSL 2 (VSDL2), after the installation, the technician assured me the DSL distribution cabinet serving my address was going to be upgraded to VSDSL2 end of 2016, so it will be ready to migrate my connection to VSDL2 on January.
Please, could you specify how true / realistic this estimation is? I would wait 1 month for the VSDL2 connection if someone from Belgacom can guarantee me it will be really on my streey by January 2017... if not I will start looking for alternate ISP.
Thanks in advance and best regards,
Meilleure réponse par NicolasF
Sorry for the time taken to answer your post.
You are indeed now on ADSL and that is the reason your speed has decreased compared to what you had earlier.
You will have VDSL2 in a near future, that is a fact. Now because it is also linked to works in the street, we cannot assure you 100% it will happen at a certain date, there's always that slight chance that something happens and delays the activation.
Knowing that and if anything goes well (how it should be), it will be activated on 02/04/2017 (February not April).
I remain at your disposal in case you need more information.