Billing problem

Hi Team,

My clinet id : ******* , I have paid bill 25-Dec-2017 in time but without reference ID . after multiple mails and calls to Proximus call center and payment team , Finally they checked in database and said that money came to proximus and corrected the bill in online as paid.

mean while they added 40 Euro extra in my next billing . I requested to remove extra money from the billing from last 10 days no luck via mails and calls.

I called call center team and spoke with one lady . She putoff my phone with my notice and speak with very rude that I did mistake .

I called customer care more than 10 times and sent mails more than 15 times to correct my payment and extra charges as of now no luck and no response.

Please help me here.

Regards
Shiva Pamu