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I am experiencing an annoying trouble with the Proximus Home Optimizer app for iOS.



After having log in, the app says "Pas autorisé. Pas d'accès à la b-box" which is really weird as I do am connected.



Could someone suggest me a way around this problem?
Hi Anne Sophie

To analyse the situation, is it possible to send us your Customer id or your line number by private message via this link https://fr.forum.proximus.be/inbox/conversation?with=51675 please?



Thx



Aurélien
Dear Aurélien,



Do you have any news? Thanks in advance!
I do not really understand: why the network is so slow? it's a wifi problem? it's the bbox?



I do not really care if I cannot reach 100 mbits, but 5mbits it's really horrible. What's wrong with the connection?
Anne Sophie,



Are you connected by cable or wifi ?



Aurélien
wifi
Are you connected on the 2.4ghz or the 5.0 ghz ?



AurélienK
right now 5ghz. I tried all the combinations (only 2.4, only 5, and both) but nothing improved.
Suggestion: reset bbox via reset button

https://www.proximus.be/support/en/id_sfaqr_mdm_reset_adv/personal/support/internet/internet-at-home/advanced-settings/restore-default-settings-of-your-wi-fi-network.html
Is it possible to perform a test connected by cable ? to check if the speed is the same ?



Aurélien
Hello Aurélien,



Yes! I performed a reset of the box as M_016F suggested and checked again the speed of the connection both via cable and just wifi. I attach the pictures. There is an impressive gap between cable and wifi.



I suspect that this is due to the large number of wifi from neighbors that live around me. How can I improve the wifi speed?
Hi Anne Sophie



The first solution, if you're connected to the 2.4 ghz, is to change the channel of the wifi. Channel 1, 6 or 11 are better



The other solution is to use the 5.0ghz but the range is not so wide than the 2.4



Aurélien

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