Hi,



We try to have a fiber internet access from proximus...

they fixed a first appointment for the installation... we waited during all the day.. nobody arrived.

then they don't know why the installation was failed and they fixed a second installation date..

same story.. nobody arrived...

and yesterday we had a 3rd installation and they promised for this time.

of course classical proximus story.. nobody there.

I called them more than 10 times.. just to understand why they are not capable to do this installation.. but they don't have any idea about the issue..

phone support is just terrible..

I already heard a lot of bad experience about proximus and I think it's something standard with their service.

today I had a last email for a new date.. and I'm sure they will also skip this one.



how is possible ? a national network operator can't follow a basic task, and why the phone support are so unable to help their clients ?



Unfortunately in this building there's only a fiber cable.. and the owner is Belgacom/Proximus..



I staid for 3 days waiting for nothing... and no one called me...



Thank you Proximus.