Hello @Me081 it's a bill for Late cancellation of order. You canceled while the technician was present to install.

Thank you for your email, but no. The technician was never present. The order was cancelled in advance.

Hello @Me081 I cancelled your bill . Your receive a credit note by mail . Sorry for that .

What is this ? How it come . € 4.99 for what I need to pay this ??? 

Hello @lobsang , 

This services provided by third parties. Proximus's role: to facilitate the payment of services offered by third parties, but does not assume any responsibility in the purchase execution and/or in the supply of the service/product. You should contact directly the third party, supplier of the service/product, for any eventual questions or complaints and to obtain an invoice. Third party contact details are available on his website, or on Proximus/mcommerce .

Have a nice day