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Question

Incorrect bill - Proximus MyNewHome offer

N

My customer number xxxxxxxxx.
I connected to proximus using My new home offer. Description is throough this link: proximus.be/mynewhome
This offer includes one free TV option. I choosed TV option: Family NL. But in the last bill I see that you charged me the amount of 17.42 euro for this option. This is not correct. This option shall be free as it is included in the MyNewHome offer. Please correct this amount, and send me the updated bill.
Thank you

VincentM

2 commentaires

VincentM
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  • VincentMModérateur
  • Modérateur
  • November 10, 2020

Hello @ni1985@mail.ru , 

I just allow myself to intervene in this post to warn you that I have modified your request by removing the private customer number from it.

Regarding the request, I leave my colleague @Catherine M  very competent in this type of request take care on it :wink:

Catherine M

 

Hi @ni1985mailru , I see that in the meantime your invoice has been corrected. I assure you that the bills for the next few months will be correct at 0 €.

Have a nice day :grin:

Merci de ne m'envoyer un message privé que si je vous le demande.
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