I subscribed for prepaid in January 26th but I tried to recharge on the web and through the app I could not. I sent messages via email up till now no response, when I called they kept dropping my call several times that they don't understand English and it was English they were using to convinced me to move to proximus, I was on lycra before they called me to switch. that how am I supposed to pay because I noticed I can call and use the internet and I have not paid and neither were my bank details asked for.
Because of the frustration, I have switched to another mobile.
1. Please how do I cancel the prepaid subscription to avoid them accumulating my bills.
2. How do I know how much to pay for the one I have used?