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Problem with v6 set top - blank image


Dears,

 

We have a V6 set top box, it started having blank images for sometime. But as the days went, duration of blank image increased and now it is completely blank. eg 2 seconds display and 10 seconds blank.

 

The problem is happening for more than a month, we are not able to watch TV at all.

 

Please help.

 

Thanks

Meilleure réponse par shanmu18

Problem resolved now, it was a problem with system settings . I changed the Systeem - beeld - resolutie scherm to 1080p and the blank screens stopped appearing now. 

6 commentaires

Sophie A
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  • Modérateur
  • December 31, 2020

Hello @shanmu18

Hello, 

I need to reboot your devices remotely but you will lose the internet connection for 5 minutes. Is it ok with you that I do this? 


  • Auteur
  • Apprenti
  • December 31, 2020

Yes, it is fine. Thanks


Sophie A
Forum|alt.badge.img+5
  • Modérateur
  • December 31, 2020


Could you test the television again? 


  • Auteur
  • Apprenti
  • December 31, 2020

We are still having the problem, but it s little better, blanking out every 30 seconds compared to 10 seconds early.


  • Auteur
  • Apprenti
  • Réponse
  • January 4, 2021

Problem resolved now, it was a problem with system settings . I changed the Systeem - beeld - resolutie scherm to 1080p and the blank screens stopped appearing now. 


VincentM
Forum|alt.badge.img+6
  • Modérateur
  • January 6, 2021

Problem resolved now, it was a problem with system settings . I changed the Systeem - beeld - resolutie scherm to 1080p and the blank screens stopped appearing now. 

Hello @shanmu18 , 

Thanks for your feedback.
I'm glad you were able to find a solution to this problem :wink: