Hey I'm Ariana the one who wrote this. I was finally able to create an account, still wondering why does it take too long to process my package and deliver it lol 

I thought I could trust proximus but apparently you can't, very bad first experience with this company... I definitely wouldn't recommend it to other people 

Hi @Ariana 
I would like to sincerely apologise for the inconvenience caused due to circumstances beyond our control.
We believe that the package was lost by the delivery company.
Would you please complete the non-receipt document? You ‘ll find it in attachment. I’m sorry it’s in french…
Then, we can resend you a new one 

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Hello, thanks for the reply! @CarolineC where do I have to send the declaration? 

@CarolineC  I decided to cancel the order and get a refund, do I still have to send the declaration right? Also how many days will the refund take? 

@CarolineC pls can I have a fast answer? Because I want to buy the phone in a physical store but I can't do it without the confirmation that the order is cancelled 

Hi @Ariana,

I confirm your order is canceled and your refund were in instance, have you received it since your last answer?

@Isabelle. Hello yes I already received it, thanks!!

Hi @Ariana,

Perfect ! Have a nice day ! 

Hello I have purchased a phone and a subscription from Proximus, in the application the phone look delivered bud I never recive the phone what can I do in this situation?

Hello @Masavorry , 

Your satisfaction is our top priority and we apologize for the delay. Unfortunately, I am unable to give you a delivery date.

A request is sent to the service department, the reference is indicated in the ticket tab of your profile : You will receive a confirmation e-mail with the delivery date.

Have a nice day.