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Good afternoon.

I did an appointment on 23.10.2024 for an internet installation on 06.11.2024.

On 06.11.2024 at 18:00hrs I was called by the installateur and told to wait home because at 18:30 he will arrive. At 19:00hrs I received a notification that my installation was rescheduled for 15.11.2024.

On 14.11.2024 I was called from a private number by the technician telling me that he is waiting for me to install the internet. I told him that I cannot because I am working and the appointment is for 15.11.2024.

After 2 minutes I received a message from Proximus telling me that my installation is rescheduled for 21.11.2024.

I called call-center and I had around 30 minutes of standby and nothing solved.

I will write a complain because this is not normal.

Hi ​@ato.ionut 
I hope this message finds you well. I am writing to apologize for any inconvenience caused by the scheduled appointment for your internet connection. It has come to our attention that your internet service has already been successfully connected.

We regret any confusion or inconvenience this may have caused. If you have any further questions or need additional assistance, please do not hesitate to contact us.

Thank you for your understanding and patience.

Best regards,

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