I ordered a smartphone + subscription on 20/10/2021 so basically from more than 1 week.
The order does not appear in my proximus account, I have an open case reference (4******9) nothing else.
When I try to contact proximus, I just get a response like: we ask for you patience , we will contact you soon. I wonder how much I have to wait. It’s not really a good idea to say we will deliver in 3 days and you can’t even process the order in 1 week !
You have an excellent customer support in the store but the webshop disappointed me.
Can you help me to fix the problem please ? .
Thanks in advance.