Question

Technician did not show upm

M

I got the DIY installation because I needed urgent internet. Got it connected and internet never came up. Called to get assistance. They told me I needed to book a technician and that I could not resolve it on my own. Okay, got an appointment for today (Tuesday 30 of August). Proximus van showed up to my door, waited 5 minutes and then left. Called to know what happened, they told me I missed my appointment and I needed to take a new one. Is this a joke? 

Got one for Friday but I need an urgent solution given I telework. 

1 commentaire

Vanessa P
Niveau d'utilisateur 6
Badge +2

Hello @matiasfonseca, 

After analyzing your request, it appears that your connection has been active since August 31. We are sorry for this delay in activation. Have a good day !

 

 

Bonjour, n'hésitez pas à compléter votre profil en indiquant votre numéro de ligne ou de client. Autre conseil : La réponse à votre question est correcte ? ‘Likez’-la et signalez-la comme ‘Meilleure réponse’. L’ensemble de la communauté en bénéficiera plus facilement. Merci de ne pas me contacter en message privé sauf à ma demande.

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