I am a loyal Proximus customer for years but recently i encountered a bad experience while trying to order the new iPhone 16 Pro. I have tried several times to order but each time I receive a message WARNING (you cannot at this time order a combined offer smartphone and subscription online. We will remove it from your cart. Could anyone please help how to fix or resolve that issue??
As i would like to order the new iPhone 16 pro when i see it available on stock.
Hi
Sorry for this late response...
I see that you have received your devices in the meantime and that everything seems to be in order.
Have a nice day.
Thank you for your response!
Actually the problem is still not solved, I managed to order the devices by phoning the customer service, they made the orders for me and I am happy to received them.
I hope not to encounter the same issue in the future when I upgrade again.
Kind regards
Momodou
Hi
If you encounter any issues in the future, please do not hesitate to let us know here. 
Have a great day.
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