Sujets commencés par Mechelen_Usr

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M
Mechelen_UsrApprenti
demandé à Rendez-vous & livraisons

Delivery Not Done : Order made via WebShop

Hi, I am already a proximus customer and wanted to add a new subscription with phone. I tried it with a store in mechelen and they told me that its not possible as I have not paid my bills on time(although i have direct debit enabled for my account). I took to call center to fix it and they said, its some mistake on their part and they will take 48 hours to rectify the mistake. I made an order after 48 hours for S22 Ultra 128GB with Mobilus M. While making the order, I came across a 5 year old address and the call center guy told me  to complete the order and they will correct the address. I did it making a payment of 149 Euros and chose a delivery date 4 days later so that all goes well with delivery. I followed up after 2 days of order to check if all is in place for delivery and call center confirmed that all is well, you would get order on time. when i got BPOST notification it was for a 5 year old address where I no longer live. I called again call center and they told me to conta

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Julie T
il y a 1 an

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