Sujets commencés par DiazChristinaJean

1 Sujet

D
DiazChristinaJeanNouveau
demandé à Archives 2018

WRONG BILLING - International Call

DEAR PROXIMUS, Back from my holidays, I am not very pleased to see charges against my account for a call that ever existed. Details of my complaint contained in the following images: It would be beneficial for your team to investigate further to clarify. And if your team is able prove that I made this international call I will not refuse to pay the amount. However, since I know based on personal evidence (images) that I never made this call, I hope you can direct your team to review your phone records and make sure that I am being billed correctly and fairly. If needed, I give my consent to your team to pull-out phone records during this time and date that you are billing me. I demand proof from your side that this call existed. In the absence of a proof, I am formally requesting your team to reverse and waive this unnecessary billing made under my account. Hoping for your attention and for a good start this 2018 by proactively resolving this complaint. Kindly kee

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il y a 6 ans

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