I have contacted Customer Services on four separate occasions - twice on Messenger and twice via the submission form. It is almost a month with no response at all!!
I have the notification set up to track when data roaming exceeds my current subscription, as I am sure most do. On Sunday 29 Dec I received three messages at exactly the same time (see attachments). Immediately I logged onto Proximus to find out that the extra use was actually almost 50 euro.
I do not understand why the notification system is not working as intended, so I can plan my usage (and pay for additional MB) accordingly.
What will Proximus do about this? Anyone else with this problem?