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Because Proximus canceled our contract without our permission, we can not use internet and mobile phone and we are very confusing. Although we asked Proximus to resolve this problem many times, they don’t work hard. What should we do? 

Hello @gent2018 ,  I see that a file is taken care of by a manager. Your mobiles were reactivated yesterday and your fix connection this morning. The pack change remains to be done, my colleague is following your case and my colleague will do it soon. 

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