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Question

Subscription Cancelation.


Dear Sir/Madam,

I wish to terminate all services: Flex S (TV + Internet Maxi), however, the online cancellation form has been inaccessible for several days now.

I kindly request assistance in canceling all services as I have already vacated my apartment and am no longer utilizing your services.


Cheers
Roberto Garrido
 

 

3 commentaires

Ludo M
Forum|alt.badge.img+4
  • Modérateur
  • May 28, 2025

Hello ​@RobertoTomas ,

Your services have been successfully terminated as of 27/05/25.

I wish you a wonderful day.


Hi! My name is Heidi Kjærnet (customer number: *********). I have tried several times to cancel our internet, TV and Mobile subscription via your online form. However, it asks for a number (landline?) for both TV and internet, and as far as we know we have only ever received a mobile number. When I fill in the mobile number, I'm told it's the wrong number. We are leaving Belgium in a few days so we need you to cancel it for us since your online cancellation service is of no use.

 

Thank you in advance!

 

H.


Ludo M
Forum|alt.badge.img+4
  • Modérateur
  • June 30, 2025

Hi ​@Heidi_kjarnet ,

I replied to your previous post.

👇