Coupures de connexion régulières

BOnjour @Geoff0_1 ,

Je constate un souci de qualité de ligne deduis le 31/10.

Avez-vous modifié quelque chose dans votre installation ce jour-là

Si non, je vous enverrai un technicien.

Pour cela, pourriez-vous nous communiquer vos disponibilités par demi-jour.

Votre GSM de contact est-il bien le 0476****74?

Merci

@Geoff0_1 ,

J’ai encodé un technicien qui passera avant 16h30.

Il vous appellera 30 minutes avant son passage.

N’hésitez pas à nous tenir au courant.

Merci

Salut @Geoff0_1 , 

A votre service et si le problème persiste (ce que je n’espère pas) n’hésitez pas à revenir vers nous 

Hello @Elsquale Vous êtes sur un profil 70 mbps mais vu que vous avez une bbox 2, pas de vectoring donc vous n’avez que du 30/10 un peu montée a 60/10 grace au DLM

Je vous envoi un bbox 3 afin de profiter du vectorin et d’avoir 70 mbps :)

Elle arrivera mardi

@Elsquale dites-nous ce que ça donne ;-)

Hello,

Since the last couple of weeks I've been experiencing a quite unstable internet connection. Usually, these connection failures do not last for a long time but sometimes interrupt critical video calls and meetings that I have to take due to the home office obligation.

Could you please just check what is problem with my internet connection and fix it asap?

Thanks for your help.

Best regards,

Kiril Angelov

P.S. Appologies for wrtting in English, but I don't speak any of the official languagues in Belgium. 

Dear Sir,
Thank you for the quick reaction! I have updated my profile with my customer number copied from the last invoice. 
Best regards,
Kiril

Hello,

I've been using Proximus fixed internet services for more than 2 years, but some connection problems appeared quite recently. First I've noticed differences in the light indicators - sometimes the lights are blinking in blue colour, sometimes they are fixed, and in other cases WiFi and LAN indicators turn red.

The real connection problem appears when the internet indicatior turns off. These interruptions usually do not last long, but they disturb my daily work from home. I've tried with reseting the BBox (by tuning it off) but it didn't help. After a while internet comes and works for an hour or two, and sometimes even more.

I have both fixed connection to my TV and wifi connection to my mobile devices. Connection cut-offs affect all of them. Since I didn't move anything in the house, i.e. everything's just like the technician installed the BBox, I suggest two possible explanations for the existing issue - either the BBox has a problem or the problem is outside my house. Is it possible that the recent Proximus works in the neighbourhood may have affected my internet connection?

Best regards,
Kiril

Hello again,

Well, replacing the BBox would be nice and easy if the problem with the internet connection really comes from it. But what if it does not? Then the modem replacement would be just waste of time and resources.

What would you recommend on how to proceed further? Do I have to stop by the nearest Proximus office or to make an appointment for a visit by technician?

Best regards,

Kiril

Ok, sure!

In case replacing the BBox doesn’t help, I’ll contact you again!

Many thanks for your help and responsiveness,

Best regards,

Kiril

Bonjour,

Probleme similaire chez moi.
Ma connection tombe quotidiennement de manière très precise à 9h45, 10h45, etc pendant  minute, bloquant ainsi mes meeting virtuels, avant de revenir.
Cela dure au moins depuis debut septembre.
Je ne trouve pas de process schedulés à ces heures la sur mes differentes machines connectées, que puis-je faire?