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Fibre installation

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UniFibre drilled through a live cable when installing fibre.  Proximus promised to send someone to check (but didn’t), then said I had to contact UniFibre myself, but Unifibre don’t respond.  Any suggestions?

 

Jean-Pierre

2 commentaires

Ludo M
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  • Ludo MModérateur
  • Modérateur
  • September 9, 2026

Hello ​@Irritated , may I kindly ask you to complete your profile with your full name, address, date of birth and customer account number? This will allow us to retrieve your file correctly. If you could also tell us more about what happened, it would really help us understand your situation.

N'hésitez surtout pas à compléter votre profil en indiquant votre numéro de ligne ou de client. (Pas d'inquiétude, ces données resteront confidentielles sur le forum) Autre conseil : La réponse à votre question est correcte ? ‘Likez’-la et signalez-la comme ‘Meilleure réponse’. L’ensemble de la communauté en bénéficiera plus facilement.
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  • Irritated
  • Auteur
  • Apprenti
  • September 10, 2026

Hi, I filled in the profile details.  There's not much more to add.  While installing the fibre, the workers drilled through the wall and hit a live cable, tripping the fuse.  They said they didn't know much about electricity and finished the installation.  I found out this from my wife when I got home as I was at work.

JP

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