You probably will not receive any reaction from Proximus collaborators (moderators)  on this public forum before monday

Anyway normally you first should receive an e-mail from Proximus with an expected delivery date

Next you should obtain an e-amil from Bpost with a tracking code to follow your packet

And then on delivery date you should receive another e-mail from Bpost (you packet will be deliverd today between x and y time)

Hi @Aytac yuksel,

I see you’ve received your order last monday (21/02/22). Everything seems to be ok now. Have a nice day !