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Question

No fibre for our house. 1 out of 100 house

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I have tested all the addresses on our street and fibre is available at all of them. Our direct neighbours also confirm that they have fibre. However, when I test for ours, it says works have to be done. There is a DTPF on our façade.  

Why isn't it possible for Proximus to fix the problem with the DTPF if there is one?

I have been told that I have to wait until February 2026! This is truly unacceptable. 

Please tell me that there is an easy fix. Our house is a single family home and I give my authorization for the façade to be pierced for the installation of the fiber optic cable.

2 commentaires

David W
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  • David WCommunity Manager
  • Community Manager
  • May 19, 2025

Hi ​@Alec2002, I replied to you in a private message. Could you please check?

N’oubliez pas de cliquer sur « Meilleure réponse » une fois la réponse obtenue à votre question !
Sophie L.
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  • Sophie L.Modérateur
  • Modérateur
  • May 26, 2025

Hello ​@Alec2002 I transfered your message to our fiber internal fiber service to have more information about your adress .
We 'll back to you as we received informations about this .
Thank you for our patience . 

N'hésitez surtout pas à compléter votre profil en indiquant votre numéro de ligne ou de client. (Pas d'inquiétude, ces données resteront confidentielles sur le forum) Autre conseil : La réponse à votre question est correcte ? ‘Likez’-la et signalez-la comme ‘Meilleure réponse’. L’ensemble de la communauté en bénéficiera plus facilement.
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