Commentaires publiés par i-jaco

3 Commentaires

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i-jacoApprenti
demandé à Internet

Worst support ever

After being bounched in and out several time, I found in @VincentM the help and support that I needed, and I'm really happy to see that he was really the man who fixed my issue!! Thank you so much for you rupport, my issue has been positively solved now ! BR,Jacopo

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il y a 1 an
I
i-jacoApprenti
demandé à Internet

Worst support ever

Good day @Vanessa P ,I hope everything is going good. I was expecting a call from the tech who passed by my flat on Friday afternoon: he said that I should have been reached back on Monday. Today is Thursday and I heard nobody.Do you have any update on my the status of my ticket/support request ? I’m away, out of Belgium and I’ll come back tomorrow so I really hope that this issue has been fixed. Otherwise, I am forced to choose another provided because nobody understood how to solve a configuration issue. I really look forward for your kind answer.Thanks a lot for your support. BR, Jacopo

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i-jacoApprenti
demandé à Internet

Worst support ever

Good day @Vanessa P ,Thanks for your feedback, it’s higly appreciated. Indeed the tech came yesterday afternoon (luckly I was at home….)  and it was the one dedicated for the fiber systems: as stated by myself since the beginning, the issue is not on the fiber network but it’s a mismatch of configuration on your side.In fact, the fiber is properly set up but what’s not working is a proper configuration between my router and the serial tag of the fiber access I have on the socket in my storage room.This created the WLAN red Led ON in the router and give me no internet at all, because I moved my Proximus  equipments into another connection point, which is indeed another appartmnet in the same buliding.Now, the tech said that he couldn’t fix it yesterday and, as per the weekend, another check will be performed on Monday, but I’ll be away for work the full week, coming back next Friday morning. I really hope that this can be done remotely as it’s a pure matter of properly configurate the n

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