Commentaires publiés par Stefan G.

1 Commentaire

S
Stefan G.Apprenti
demandé à Factures & paiements

When are your stopping with the FRAUD????

Hello,the issue with the Wi-Fi booster has never been resolved. Following your advice above, I have refused to accept the Wi-Fi booster from the postman and asked him to return it to Proximus. I has been several months since then and every month the rental charge for a Wi-Fi booster appears on my bill. Every month I have to go through the frustrating experience of contacting your customer service, explaining the whole story again and waiting for the bill to be corrected before paying. EVERY MONTH YOUR CUSTOMER SERVICE ASSURES ME ON THE PHONE THAT THE ISSUE HAS BEEN RESOLVED AND I WILL NOT HAVE THE SAME PROBLEM IN THE FUTURE. …. which is unfortunately not the case.I have sent emails again to your customer service rep’s who were in touch with me without getting a response. I am posting this here out of desperation and frustration that this month again I will need to contact your customer service about the same issue. Something clearly does not function properly at Proximus. In hope that

3
Adriano
il y a 3 ans

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