Sujets commencés par HarryM

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HarryMNéophyte
demandé à Internet

Complaint: Technician never turned up

Hello, I booked the ‘move’ option several weeks ago for last Friday (27th May) through the Proximus website.  On Friday morning I received an SMS saying that the technician would arrive between 13.30 and 15.30.  At 15.30, when no one arrived, I called Proximus to check someone was coming. I was told that the appointment was actually between 12.30 and 17.00 but that it was confirmed and someone would arrive as confirmed. At 16.35 I received another SMS saying that the technician had ‘come by’ but that ‘no one was at home’. This is simply untrue. We were at home all day. No one rang the bell. No one called my phone. Clearly the technician decided he wanted an early finish and claimed we weren’t at home.  When I called Proximus I was told that the next available appointment is 9 June.  This is simply unacceptable. Both my wife and I work from home. Our livelihoods depend on good internet access.  As my telecoms company, you have access to my phone records. If you can find a record of a Pr

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Sophie L.
il y a 1 an

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