Sujets commencés par i-jaco

1 Sujet

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i-jacoApprenti
demandé à Internet

Worst support ever

By the end of January I moved to another flat in the same building and, as the procedure, I made a Move Request thrrought your website to fix an appointment.The first one available was for the 15th February= nobody came at my place, so as I was all the day working from home for this reason using my other-carrier mobile datas, I almost ran out of data traffic so I plugged in the Proximus modem in my flat and everything was working fine.I called the support and another appointment had been fixed on Saturday 18th Febr and a technician came, but he found out that there was something not matching the fiber configuration on your side. He managed to internally modify something and it seemed to work, but 15 min after he left, he called me telling that unfortunately that fixed wasn't appropriately made and my internet connection was deactivated. I had to make another appointment (why by myself !?) to sort it out with another kind of technician because of something technically specific.The same

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