Sujets commencés par Need Connections

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Need ConnectionsNouveau
demandé à Archives 2010-2017

Slow internet connection

Hi I changed to Proximus end August. Connection was fine, and we were happily running with 4 connection Netflix, VPN connection for work etc. Then about 10days ago the connection dropped, and bandwidth is so long and unstable that ironically my netbanking even times out and I cannot pay the Proximus invoices! What is worse, I cannot do my home office job, we can't even read newspaper on phone & table as they time out.. 2weeks ago Proximus sent a letter that on the 9th there would be improvements made to our connections in the neighborhood, but no improvements. I have tried calling now multiple times about this, but when I choose Technical Support I am played a message stating there is a known issue & line is cut. I today chose to go via the billing option. I waited 10min. Then, the person who answered transferred me to tech support, I waited 10min again!!! I had spoken French with her, but she wrongly transferred me to dutch queue.. So, I waited 10min again to get through

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il y a 7 ans

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