Sujets commencés par Ranganathan

1 Sujet

R
RanganathanApprenti
demandé à Archives 2010-2017

Problems with service, customer call & Store support

I had recently taken a Familius subscription and found out that I will not be needing the tv and telephone line. Hence as indicated in the website, I had called up customer care and went to a proximus shop to cancel the subscription but to had my Internet alone. My familius subscription and the internet that i have are billed for the same invoice amount so there is no loss for Proximus. However I was provided with confusing answers in the customer care call and in the shop even after informing multiple time I want my internet, they had quietly(without informing me) ceased all products on my account. Customer number - 620319338 I feel being cheated and conned by both the proximus support team via call or by the proximus shop in Woluwe shopping mall as i had repeatedly indicated that I need to have my Internet connection still active. Customer care call - Informs me that it is possible to have remove both the tv & telephone line and leave internet active but I will need to pa

4
T
il y a 6 ans

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