Sujets commencés par Stefan G.

1 Sujet

S
Stefan G.Apprenti
demandé à Factures & paiements

When are your stopping with the FRAUD????

A technician came to change my modem and apparently “ordered” for me the paid Movie channels while fixing the modem. I contacted him (he left his mobile phone number in case I have a tech issue with the new modem) to complain and also managed to get in touch with customer service on the phone. Received an appology and a confirmation email from customer service that Movie channels are cancelled and I will not be charged (never mind I did not ever watch anything on those Movie channels). Fast forward to yesterday, and I received a bill including additonal payment for Movie Channels???? Right those that I never ordered. Today, I spoke to customer service and was assured, or so I thought, that Movie channels are finally cancelled, but I have to pay for them for the last month since they were already included in the bill and this cannot be change, but I will receive a refund with the next month’s bill. A confirmation email came after the call and all looked ok. Until, I noticed a second ema

3
Adriano
il y a 3 ans

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