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Hi, I just got a sim card from one of your store. after it’s activated (they told me it’s gonna take 1-2 days) how should I do to pay the monthly fee in order to use it?

Proximus collaborators (moderators) on this public forum will certainly be able to inform you about it, however it couls take some time (a couple of hours or even a couple of days , depending on the number of messages to be handled)

 

Proximus will assign you a GSM phone number (format : 04wx yzkhdu) & a customer number

Based on the contract you did subscribe in the shop the monthly subscription fee will be paid via “european direct debit mandate” (SEPA) European direct debit - ECC Belgium

or otherwise you will be informed by Proximus via sms/e-mail/lettre on the amount to be paid before due date

How to pay your bill or payment statement? | Proximus

Detail bill info will become avaible via your My proximus account

How to register for MyProximus? | Proximus


Hi @Lucia Vimini could you please fill your profil with your mobile number and fill the field “Ticket” with the sim number (start with 2100.. ..) ?


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