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How to change the sms language


Hello!

I’ve tried to change the sms language to english to no avail, because I receive them in flemish. I already changed the language of the voicemail and my personal Proximus account is also in english. How can I change the laguage of the sms’s to english? if it’s not possible, then to french, since I understand that a little bit more.

Hope you can help me

Camila

Meilleure réponse par EtienneL

hello @Camila ,

we are waiting for your profile to be updated.
as soon as we have the mobile number, we will be able to change the language

Thanks,

 

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18 commentaires

Emilie 55
  • Spécialiste
  • 1349 commentaires
  • 25 janvier 2020

Hello @Camila ,

One of the Proximus moderators will have to help you with that, probably on Monday.

In the meantime, if you haven't already done so, complete your profile: mobile number etc.(only visible for Proximus moderators) that will make things easier.

Have a nice weekend.


EtienneL
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  • Proximus Ambassadeur
  • 2701 commentaires
  • Réponse
  • 27 janvier 2020

hello @Camila ,

we are waiting for your profile to be updated.
as soon as we have the mobile number, we will be able to change the language

Thanks,

 


  • Auteur
  • Apprenti
  • 1 commentaire
  • 5 février 2020
EtienneL a écrit:

hello @Camila ,

we are waiting for your profile to be updated.
as soon as we have the mobile number, we will be able to change the language

Thanks,

 

Done! I regiatereg my mobile number in my profile.

Thank you!


GeoffreyD
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  • Proximus Ambassadeur
  • 1571 commentaires
  • 5 février 2020

Hello,

 

It’s ok now.  Language updated to English :) 


  • Apprenti
  • 8 commentaires
  • 21 janvier 2021

Dear Proximus moderators,

Can kindly ask to have also my mobile language updated into English or French please?

i update my profile with my mobile mumber. 
thank you,

Diogo


VincentM
Forum|alt.badge.img+6
  • Modérateur
  • 7308 commentaires
  • 25 janvier 2021

Hello @Diogo Maria , 

Indeed, after checking, I noticed that the language was in Dutch and I just changed it to French but if you prefer in English it's up to you …

Thank you :wink:


  • Apprenti
  • 1 commentaire
  • 19 avril 2021

J'ai le même souci, je les reçoit en néerlandais, et je ne sais comment les changer pour l’anglais. Est-ce que vous pourriez m’aider svp? 

Edit: C’est déjà résolu, merci. 


David W
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  • Community Manager
  • 9767 commentaires
  • 19 avril 2021

Parfait @Flups !


  • Apprenti
  • 4 commentaires
  • 26 novembre 2021

Dear moderators, 

I would also like to change everything to English if that’s possible or direct me what to do next.  Also, I would like to change the Title on my profile from ‘Mr’ to the female form, because I am a woman and not a man.

 

Thanks for your help!

Sydney


Sophie A
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  • Modérateur
  • 5821 commentaires
  • 29 novembre 2021

Hello @SydneyP


The language of the sms has been modified and I see that you are registered on the forum as a woman :wink:


  • Apprenti
  • 4 commentaires
  • 29 novembre 2021

Hello @Sophie A 

Thanks I did see the SMS stating that my language settings, so thanks for updating that.  But the problem with my title being listed as “Mr” is in the My Proximus Account itself, not on the forum, and I can’t edit it myself on the My Proximus App or online.

 


David W
Forum|alt.badge.img+5
  • Community Manager
  • 9767 commentaires
  • 30 novembre 2021

Hello @SydneyP,

In order to better target the problem, could you take a screenshot and post it here, hiding your private data?

Thanks in advance


  • Apprenti
  • 4 commentaires
  • 30 novembre 2021
David W a écrit:

Hello @SydneyP,

In order to better target the problem, could you take a screenshot and post it here, hiding your private data?

Thanks in advance

So you can see it says ‘Mr’ and the down arrow option on the right doesn’t do anything, so I can’t change it. The same happens when I log onto My Proximus on my computer. 


Sophie A
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  • Modérateur
  • 5821 commentaires
  • 2 décembre 2021

Hello @SydneyP 

I think everything is in order now. Could you check?


  • Apprenti
  • 4 commentaires
  • 2 décembre 2021
Sophie A a écrit:

Hello @SydneyP 

I think everything is in order now. Could you check?

Hi, so I deleted and re-downloaded the app (because it was still showing ‘Mr’) and now it reads ‘Mrs’, so I will see if this also shows up when I login on the website.  

Thanks for all of your help with fixing this! :smile:

 


VincentM
Forum|alt.badge.img+6
  • Modérateur
  • 7308 commentaires
  • 3 décembre 2021

Hello @SydneyP and thank you for your feed-back :wink:


  • Apprenti
  • 1 commentaire
  • 3 mai 2024

Hello,

I would also like to change my cross country SMS to English please. They are currently in Flemish.

Many thanks!


Maxime R
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  • Modérateur
  • 3773 commentaires
  • 3 mai 2024

Hello @Luis Mota,

I just made the request and this will be treated as soon as possible.