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Question

I no longer receive texts from 8128 after changing my contract

D

I recently took over my number from my previous company  from their contract to my personal contract with proximus. 
I have recently stopped receiving “One Time Password” texts from my bank in the UK which uses the number “8128” so can’t process payments...


I still receive texts from friends and from other short codes like DHL, DPD, etc.


Multiple chats with support but keep getting disconnected :(

Is 8128 blocked or not routed correctly when coming from the UK?

5 commentaires

David W
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  • David WCommunity Manager
  • Community Manager
  • December 2, 2025

Hello ​@dwhite, the number 8128 is not blocked, you need to contact your bank and ask them to remove your number. Once removed, you can re-link it.

 

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D
  • dwhite
  • Auteur
  • Apprenti
  • December 2, 2025

What do you mean remove my number? Do you mean check they have the correct number?

David W
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  • David WCommunity Manager
  • Community Manager
  • December 2, 2025

​@dwhite I want to tell you that you need to ask your bank to unlink your number so they can relink it the next day. Why? Because your bank uses a technique to send you the SMS that contains your mobile operator, but it's no longer the same operator.

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D
  • dwhite
  • Auteur
  • Apprenti
  • December 2, 2025

Thank you. I will inform them to remove my number for one day as this may be the missing piece of information. 

David W
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  • David WCommunity Manager
  • Community Manager
  • December 2, 2025

​@dwhite you can also request assistance at helpdesk@ringring.be

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