Dear, the problem i face is very strange :(. Very very similar to the problem defined here.
I got asked to re-identify my SIM card by SMS which i tried to do using eID. However the web page was not progressing well and was not sure if i got identified.
I got in touch with the Proximus team via Twitter. The Proximus team had confirmed that i got verified successfully.
However i received a message again saying that i will need to verify.
I contacted the Proximus team at Twitter who once again confirmed that nothing to be done as i got registered successfully. (please refer to the snapshots)
And today 13/05/2023, my SIM card is not detecting the network.
Kindly note that, my SIM card is connected to all the government online services like eID, itsme, and other as the most important administrative contact number.
Can you kindly help me solve this problem?
My number is xxxxxxxxxxx. Kindly note that for work reasons, i am not currently located in Belgium.