Where are roaming tariffs on your website?


I have asked Customer Services where their website shows clearly what tariffs they charge abroad/roaming outside of bundle. No response after two months!

In November my phone accidentally picked up a maritime satellite whilst on a ferry. I was invoiced 59.98 euro for around 4mb. How can Proximus justifiably charge this if there is mention of these tariffs on the website? I also have a subscription for Orange on another phone, and by simply Googling this subject you easily find the tariff table. 

One thing it to accidentally have this happen to you - but even if I had the intent of doing so, I have no idea of the cost until I am surprisingly invoiced at the end of the month.

Anybody with knowledge out there? And what can Proximus do here? This can’t be right.


Meilleure réponse par Pierre 14099 27 January 2020, 12:00

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Hello @hel72 


Try to look here:



Merci! I have been on this site many times - but I cannot see any information that allows me to find out what the unit cost of a mb is when data roaming whilst on a ferry. Indeed, it is very difficult to get a straightforward answer to any tariff related questions.


Look at what orange.be produce for their customers:  





UPDATE: I finally got some replies on Proximus Facebook page after posting there as well. It seems as though you have to: 

  1. Go to the Legal and Contractual page: https://www.proximus.be/.../orphans/legal-information.html
  2. Scroll down and search for the tariff table that corresponds to the mobile subscription https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.proximus.be%2Fdam%2Fjcr%3Ac25914db-d902-44e5-95f6-e5e9186c3b4c%2Fcdn%2Fsites%2Fiportal%2Fdocuments%2Fpdfs%2Fres%2Frates_postpaid_roaming_res_en~2018-12-13-16-04-46~cache.pdf%3Ffbclid%3DIwAR33r5OZH8rwZnPcsHXSsBHEc7mDXM0ihPZ7ldAiuslRzE2E9EDp8-dOcAg&h=AT3G98UWViINq12OMkPQzOCClf56i5tAb_NStg4mXwyFk_kAWTfuRFlnGoyv0THkS2irnqVw_z84EWt7Tpu6FcKCOwyVQEBiumIULYtsnjlxkpB9gDojWAEPf_7SarmjMZdVZUqmgHRGVCv2yA
  3. Search the 5 page table for “Maritime satellite” (which was not there) and then “Ferries” before finding the entry that actually applies to my situation “Cruiseships and Ferries”. Here the tariff for 1 mb data is given. 
  4. So the only way of getting know what I was going to be charged was by looking at this table and knowing I had to look in a table of countries around the globe, and that “Cruiseships” comes between Costa Rica and Cuba. 
  5. Can I suggest that Proximus seriously improve their tariff communication to consumers. It is not as if us living in Belgium are too far away from a coastline where we can catch a ferry, so I am sure I am not the only person to suffer from receiving a terribly high bill.