I have asked Customer Services where their website shows clearly what tariffs they charge abroad/roaming outside of bundle. No response after two months!
In November my phone accidentally picked up a maritime satellite whilst on a ferry. I was invoiced 59.98 euro for around 4mb. How can Proximus justifiably charge this if there is mention of these tariffs on the website? I also have a subscription for Orange on another phone, and by simply Googling this subject you easily find the tariff table.
One thing it to accidentally have this happen to you - but even if I had the intent of doing so, I have no idea of the cost until I am surprisingly invoiced at the end of the month.
Anybody with knowledge out there? And what can Proximus do here? This can’t be right.
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