I signed a contract with Belgacom in April, for a pack Tel+Tv+Internet. I noticed that the invoice was higher than expected, but only a couple of days ago I realised why. Although I have only 3 decoders, the invoice was for the rent of 6 decoders (one mentioned in the Pack, and 5 others in the extra options for TV). .
So I called the invoice service yesterday evening. I first talked to a guy who told me to write down the series of the decoders, so that they can delete the other 3, and to call them back. Five minutes later, I call again, to give them the series numbers. This time I had a lady on the phone. I explained her everything and she said she would delete three decoderes immediately. Well, it took her about 20 minutes and did not ask me to give her the series numbers for the three decoders that I actually have, even though I had mentioned that I wrote them down as requested. She also told me that she cannot do anything for the invoces before 27 June, and that I had to go to a boutique, if I want my money back. I said ok, I'll go.
The conversation is over and half an hour later I realise I do not have TV and internet anymore. The invoice service program was over, so I called the technical service. The first person I talked to was not at all very friendly, like I was crazy, and just telling me: You don't have a TV and an internet contract with us, so it's natural you have only your telephone working. He was the smart one, I was the crazy one. I told him: Look, Sir, I don't pay almost 300 euros every two months so that you make fun of me. Anyway, he gave me another phone number to call, without also mentioning that npbpdy would answer the phone, because their program was also over.
I call again the technical service and this time I talk to a nicer guy, who has patience to listen to me, but the outcome is the same: sorry, can't help you, you are not in our data base with TV and internet and I can't fix it.
Now I managed to find an unsecured network so that I can write my message here. I know that nothing will be solved this way, but it makes me angry when I see so much incompetence. And this is NOT the first story with Belgacom. I've never seen a worse services company.
By the way, my account on the Belgacom site doesn't work either. I had to create another one.