Dear Madam or Sir in proximus,
My customer number is 619041815, last year stopped my proximus product. At that time, no one or terms told me that I have to give the modem back. So I was charged and paid by 119 euro, but recently I knew this issue so I went to the proximus shop and give the modem back, I got the paper saying I already given back the modem. So I'm writing to ask if you could give my money back? Because It's not my fault.
Question
modem given back but already paid
- Spécialiste
In case there wouldn't be any reaction of Px on the forum by Monday evening it is suggested to contact them by private message via linnk below
https://fr.forum.proximus.be/inbox/conversation?with=51675
The private message involved best should contain your coordinates and of course some reference to the document you received in the shop
Of course you also could send a registered lettre to
Proximus Customer Service Residential
Boulevard Roi Albert II, 27
1030 Bruxelles
with the same elements (& a copy of document received in the shop) to ask your money back
https://fr.forum.proximus.be/inbox/conversation?with=51675
The private message involved best should contain your coordinates and of course some reference to the document you received in the shop
Of course you also could send a registered lettre to
Proximus Customer Service Residential
Boulevard Roi Albert II, 27
1030 Bruxelles
with the same elements (& a copy of document received in the shop) to ask your money back
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