My mobile phone 0*** only has Appels d'ugrgence already 4 days.
Tried asking Proximus to call me on that number - no reaction. I sent few complaints
reference: 37439296 , reference: 37453108 nothing. I tried talking to your bot on Facebook did not help me, that one needs a lot of work, you wasted money on that front, scrap it and hire a person.
Your sales personel do good job but your support personel do lousy job.
Fix my telephone or I will change the provider, what you do right now is really bad service.
Thanks for taking a look at this, Daniel
Question
Telephone not working already 4 days
+6- Modérateur
Hi Daniel,
Did you already restart your device ? Also did you try your simcard in another device ?
Aurélien
Did you already restart your device ? Also did you try your simcard in another device ?
Aurélien
restarted - same, tried different phone - same , it gotta be the line itself?
Can you check please or forward it to whoever might be responisble?
Much obliged Daniel T.
Can you check please or forward it to whoever might be responisble?
Much obliged Daniel T.
+6- Modérateur
If it doesn't work with another device, it means the sim card is defect. In this case you can change it for free in a proximus shop ;)
Aurélien
Aurélien
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.